Privacy Policy

Last updated: 25 July 2026

1. About this Privacy Policy

Zeltix respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you:

  • visit our website at zeltix.ai;

  • submit a form through our website;

  • book a meeting, consultation, demonstration or assessment;

  • subscribe to receive updates from us;

  • contact us by email, telephone, social media or another communication channel;

  • communicate with us about our services; or

  • otherwise interact with Zeltix in connection with our website or business development activities.

This Privacy Policy applies only to information collected by Zeltix for its own website, marketing, enquiry management and business administration purposes.

Zeltix also provides managed artificial intelligence, automation and commercial operations services to business clients. Where we process personal information on behalf of a client, that processing is governed by our agreement with the client, the client’s instructions and the client’s own privacy notices. It is not governed solely by this website Privacy Policy.

2. Who we are

In this Privacy Policy, “Zeltix”, “we”, “us” and “our” refer to:

Zeltix Digital Ltd
Company number: [INSERT COMPANY NUMBER]
Registered office: [INSERT REGISTERED OFFICE ADDRESS]
Website: zeltix.ai
Privacy email: [INSERT PRIVACY EMAIL ADDRESS]

Zeltix Digital Ltd is responsible for deciding how and why personal information covered by this Privacy Policy is processed.

3. Personal information we collect

The personal information we collect depends on how you interact with us.

Information you provide directly

You may provide us with information including:

  • your name;

  • your job title;

  • your company or organisation;

  • your business email address;

  • your telephone number;

  • your country or region;

  • information submitted through a website form;

  • information provided when booking a meeting;

  • details of your enquiry;

  • information about your organisation, systems or business requirements;

  • your communication preferences;

  • correspondence between you and Zeltix;

  • feedback, questions or requests; and

  • any other information you choose to provide.

Please do not submit sensitive personal information through our website unless we have specifically requested it for a lawful and necessary purpose.

Information collected automatically

When you visit our website, we or our service providers may automatically collect technical and usage information, including:

  • your Internet Protocol address;

  • browser type and version;

  • device type;

  • operating system;

  • general location derived from your Internet Protocol address;

  • language settings;

  • referring website or source;

  • pages viewed;

  • links selected;

  • date and time of access;

  • time spent on the website;

  • website interactions;

  • error and diagnostic information;

  • cookie identifiers; and

  • similar technical information.

This information helps us operate, secure, analyse and improve our website.

Information received from other sources

We may receive professional or business contact information from:

  • your employer or organisation;

  • a colleague or business contact who refers you to us;

  • meeting and scheduling platforms;

  • professional networking platforms;

  • publicly available company websites;

  • industry directories;

  • events or conferences;

  • marketing and analytics providers; and

  • other lawful business sources.

This may include your name, professional role, company, business contact details and publicly available professional information.

4. How we use personal information

We may use your personal information to:

  • operate and maintain our website;

  • respond to enquiries and requests;

  • arrange meetings, demonstrations, consultations or assessments;

  • communicate with you about Zeltix and our services;

  • prepare proposals or discuss potential projects;

  • understand your organisation’s needs;

  • manage prospective and existing business relationships;

  • provide requested information, resources or updates;

  • send relevant business and marketing communications where permitted;

  • personalise and improve website content;

  • analyse website traffic, performance and engagement;

  • diagnose technical issues;

  • prevent fraud, misuse and security threats;

  • maintain records of our communications and business activities;

  • comply with legal, regulatory, tax and accounting obligations;

  • establish, exercise or defend legal claims; and

  • protect the rights, property and security of Zeltix, our users and others.

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required by law.

5. Our lawful bases for processing

Where the European Union General Data Protection Regulation, United Kingdom General Data Protection Regulation or similar law applies, we rely on one or more of the following lawful bases.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your privacy rights.

These interests may include:

  • operating and improving our website;

  • responding to business enquiries;

  • developing professional and commercial relationships;

  • conducting proportionate business-to-business marketing;

  • understanding interest in our services;

  • maintaining accurate business records;

  • securing our website and systems;

  • preventing misuse and fraud; and

  • protecting our legal rights.

Steps before entering into a contract

We may process personal information where necessary to respond to a request, prepare a proposal or take steps towards entering into a commercial agreement with you or your organisation.

Contractual necessity

Where you are a client, supplier or other contracting party, we may process personal information where necessary to perform or administer our agreement.

Consent

We may rely on your consent where required, including for:

  • certain non-essential cookies;

  • certain electronic marketing communications;

  • optional subscriptions; and

  • any other processing activity for which consent is legally required.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.

Legal obligations

We may process personal information where necessary to comply with a legal or regulatory obligation.

6. Marketing communications

Where permitted by applicable law, we may use your business contact information to send you information about:

  • Zeltix services;

  • company updates;

  • articles and insights;

  • events;

  • demonstrations;

  • reports;

  • relevant commercial developments; and

  • other business information that may be of interest to you or your organisation.

You may unsubscribe from marketing emails at any time by:

  • selecting the unsubscribe link in the email; or

  • contacting us at [INSERT PRIVACY EMAIL ADDRESS].

Opting out of marketing will not prevent us from sending necessary service, security, contractual or administrative communications.

We may retain limited information about your opt-out request so that we can respect your preference.

7. Meeting and scheduling services

When you book a meeting with Zeltix, we may collect information including:

  • your name;

  • your email address;

  • your company;

  • your job title;

  • your telephone number;

  • your time zone;

  • your preferred meeting time;

  • information about your enquiry; and

  • any other information you submit through the booking form.

The scheduling provider may also process technical information in accordance with its own privacy policy.

Meeting details may be added to our calendars, email systems and business records so that we can organise and manage the meeting.

8. Cookies and similar technologies

Our website may use cookies and similar technologies, including pixels, scripts, local storage and analytics tools.

Cookies are small files placed on your browser or device when you visit a website.

We may use the following types of cookies.

Essential cookies

These cookies are necessary for the website to operate, remain secure and provide requested functionality.

Preference cookies

These cookies remember choices such as language, region or consent preferences.

Analytics cookies

These cookies help us understand how visitors use the website, including which pages are visited and how users interact with website content.

Marketing cookies

Where used and legally permitted, these cookies may help us measure campaigns, understand referral sources or provide more relevant communications.

Where required by law, we will ask for your consent before placing non-essential cookies.

You can manage your preferences through our cookie banner or consent tool. You may also control cookies through your browser settings.

Disabling certain cookies may affect how the website functions.

Further information may be provided in our separate Cookie Policy.

9. How we share personal information

We may share personal information with trusted third parties where reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

  • website hosting providers;

  • cloud infrastructure providers;

  • email and communication platforms;

  • meeting and scheduling providers;

  • customer relationship management providers;

  • website analytics providers;

  • cookie consent platforms;

  • information technology and security providers;

  • marketing service providers;

  • payment, accounting and invoicing providers;

  • professional advisers, including lawyers, accountants, auditors and insurers;

  • contractors supporting our business operations;

  • regulators, courts, law enforcement agencies or public authorities where legally required; and

  • parties involved in a merger, acquisition, financing, restructuring or sale of all or part of our business.

Third-party providers may only process personal information for the services they provide to us or as otherwise permitted by law.

We do not sell personal information in exchange for money.

We do not disclose personal information to unrelated third parties for their own independent direct marketing purposes without an appropriate legal basis.

10. Third-party links and platforms

Our website may contain links to third-party websites, social media platforms or external services.

We are not responsible for the privacy, content or security practices of websites and services that we do not control.

When you follow a third-party link, your information will be handled according to that third party’s privacy policy. You should review its privacy information before submitting personal information.

11. International data transfers

Zeltix operates internationally and uses service providers that may store or process information in different countries.

Your personal information may therefore be transferred to, accessed from or stored in a country other than the country where you are located.

Privacy laws may differ between countries. Where required by applicable law, we use appropriate safeguards for international transfers. These may include:

  • transferring information to countries recognised as providing adequate protection;

  • contractual privacy and security obligations;

  • approved standard contractual clauses;

  • the United Kingdom International Data Transfer Agreement or Addendum;

  • data processing agreements;

  • transfer risk assessments; and

  • technical and organisational security measures.

You may contact us for more information about the safeguards relevant to your personal information.

12. How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The relevant retention period will depend on:

  • the nature of the information;

  • the purpose for which it was collected;

  • the length of our relationship or communications with you;

  • whether your organisation becomes a client;

  • legal, tax, accounting or regulatory requirements;

  • security and fraud prevention needs;

  • applicable limitation periods; and

  • whether the information may be required to establish, exercise or defend a legal claim.

As a general guide:

  • website enquiry and meeting-booking information may be retained for up to 24 months following our last meaningful interaction;

  • prospective client and business development information may be retained for up to 36 months following our last meaningful interaction;

  • marketing subscription information may be retained until you unsubscribe or the information is no longer required;

  • opt-out records may be retained for as long as necessary to respect your communication preference;

  • technical and security records may be retained for a period proportionate to their operational or security purpose; and

  • information connected with a client relationship may be retained for the duration of that relationship and for a reasonable period afterwards to meet legal, accounting and contractual requirements.

When personal information is no longer required, we will delete, anonymise or securely isolate it, subject to applicable legal and technical limitations.

Copies may remain in secure backups for a limited period until those backups are overwritten or deleted.

13. How we protect personal information

We use reasonable technical and organisational measures designed to protect personal information from:

  • unauthorised access;

  • misuse;

  • loss;

  • alteration;

  • accidental or unlawful destruction; and

  • unauthorised disclosure.

These measures may include:

  • access controls;

  • authentication measures;

  • encryption;

  • secure cloud infrastructure;

  • role-based permissions;

  • security monitoring;

  • backups;

  • confidentiality obligations;

  • supplier assessments;

  • incident response processes; and

  • periodic review of our systems and practices.

No website, transmission method or storage system can be guaranteed to be completely secure. You provide information through the internet at your own risk.

14. Your privacy rights

Depending on your location and the laws that apply, you may have the right to:

  • request confirmation that we process your personal information;

  • request access to the personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information;

  • request that we restrict how your information is processed;

  • object to processing based on legitimate interests;

  • object to direct marketing;

  • withdraw consent at any time where processing is based on consent;

  • request a portable copy of certain information;

  • opt out of certain sales, sharing or targeted advertising where applicable;

  • complain to a privacy or data protection authority; and

  • receive equal treatment when exercising your privacy rights.

These rights are not absolute. We may refuse or limit a request where permitted by applicable law.

15. How to exercise your rights

To exercise a privacy right or ask a question about your information, contact:

[INSERT PRIVACY EMAIL ADDRESS]

Please provide:

  • your name;

  • your contact details;

  • your relationship with Zeltix;

  • a clear description of your request; and

  • any information reasonably necessary to help us locate the relevant records.

We may need to verify your identity before completing your request.

We will respond within the timeframe required by applicable law.

Where permitted, you may appoint an authorised representative to submit a request on your behalf. We may require evidence of their authority.

16. European Economic Area, United Kingdom and Switzerland

Where European Economic Area, United Kingdom or Swiss data protection law applies, you may have the rights described in this Privacy Policy.

You also have the right to complain to the data protection authority in the country where you:

  • live;

  • work; or

  • believe a privacy infringement occurred.

United Kingdom residents may complain to the Information Commissioner’s Office.

We encourage you to contact Zeltix first so that we have an opportunity to investigate and address your concern. This does not affect your right to contact a supervisory authority.

17. New Zealand residents

Where the New Zealand Privacy Act 2020 applies, you may request:

  • access to personal information we hold about you; and

  • correction of information that is inaccurate or incomplete.

If you have an unresolved concern, you may contact the New Zealand Office of the Privacy Commissioner.

18. Australian residents

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, you may request access to or correction of personal information we hold about you.

You may also submit a privacy complaint to us.

If you are not satisfied with our response, you may have the right to complain to the Office of the Australian Information Commissioner.

19. California residents

Where the California Consumer Privacy Act, as amended, applies to Zeltix, California residents may have the right to:

  • know which categories of personal information we collect;

  • access specific pieces of personal information;

  • request correction;

  • request deletion;

  • know the categories of sources from which information was collected;

  • know the purposes for which information is used;

  • know the categories of third parties to which information is disclosed;

  • opt out of the sale or sharing of personal information where applicable;

  • limit certain uses of sensitive personal information where applicable; and

  • exercise privacy rights without discriminatory treatment.

The categories of information we may have collected during the previous 12 months include:

  • identifiers;

  • professional and employment-related information;

  • commercial and business relationship information;

  • internet or electronic network activity;

  • general location derived from an Internet Protocol address;

  • correspondence and electronic communications; and

  • inferences regarding potential business interests.

We collect and use these categories for the purposes described in this Privacy Policy.

We do not sell personal information in exchange for monetary payment.

Where any website technology is legally considered a sale, sharing or use for targeted advertising, we will provide a legally required consent or opt-out mechanism.

California requests may be submitted using the contact details in Section 15.

20. Canadian residents

Where Canadian federal or provincial privacy law applies, you may have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • withdraw consent where processing is based on consent; and

  • complain to the relevant federal or provincial privacy authority.

These rights are subject to applicable legal restrictions.

21. Children’s privacy

The Zeltix website and services are intended for businesses and business professionals.

Our website is not directed towards children, and we do not knowingly collect personal information directly from children under the age of 16.

If you believe that a child has provided personal information to Zeltix, contact us at [INSERT PRIVACY EMAIL ADDRESS]. We will investigate the matter and take appropriate action.

22. Information you choose not to provide

You are not generally required to provide personal information to browse the public pages of our website.

However, certain information may be required for us to:

  • respond to your enquiry;

  • arrange a meeting;

  • provide requested information;

  • prepare a proposal; or

  • communicate with you about a potential service.

Where required information is not provided, we may be unable to complete your request.

23. Automated decision-making

We do not use personal information collected through the public Zeltix website to make solely automated decisions that produce legal or similarly significant effects on website visitors.

We may use basic automation to:

  • route enquiries;

  • send meeting confirmations;

  • organise contact information;

  • identify duplicate records;

  • manage communication preferences; and

  • support website and marketing administration.

These activities do not ordinarily produce legal or similarly significant effects.

24. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our website;

  • changes to the information we collect;

  • changes to our service providers;

  • changes to applicable law;

  • changes to our business operations; or

  • improvements to our privacy practices.

The updated policy will be published on this page with a revised “Last updated” date.

Where required by law, we will provide additional notice of material changes.

25. Contact us

For questions, requests or concerns about this Privacy Policy or our use of personal information, contact:

Zeltix Digital Ltd
Registered office: [INSERT REGISTERED OFFICE ADDRESS]
Email: [INSERT PRIVACY EMAIL ADDRESS]
Website: zeltix.ai

26. Complaints

If you believe we have not handled your personal information appropriately, contact us at [INSERT PRIVACY EMAIL ADDRESS].

Please explain:

  • the nature of your concern;

  • which information is affected;

  • your relationship with Zeltix; and

  • the outcome you are seeking.

We will investigate your concern and respond within a reasonable period or within any timeframe required by applicable law.

You may also submit a complaint to the privacy or data protection authority in your country, state, province or territory.