Terms of Service

Last updated: 16 October 2026

1. About these Terms

These Terms of Service (“Terms”) govern your access to and use of the Zeltix website at zeltix.ai, including its pages, content, forms, booking tools, downloadable materials and other functionality made available through the website.

By accessing or using the website, you agree to these Terms.

If you do not agree to these Terms, you should not use the website.

These Terms should be read together with our:

  • Privacy Policy;

  • Cookie Policy; and

  • any additional notices or terms displayed on particular parts of the website.

These Terms primarily govern use of our public website and general interactions with Zeltix.

They do not replace the contractual documentation governing paid Zeltix services.

Where Zeltix provides services to a client, those services will be governed by the applicable written agreement, which may include a proposal, order form, service agreement, statement of work, Data Processing Agreement or other contractual documentation agreed between Zeltix and the client.

If there is a conflict between these Terms and a signed client agreement concerning paid services, the signed client agreement will take precedence for those services.

2. Who we are

This website is operated by:

Zeltix Digital Ltd
Company number: 16384668
Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Website: zeltix.ai
Email: hello@zeltix.ai

In these Terms, “Zeltix”, “we”, “us” and “our” refer to Zeltix Digital Ltd.

3. About Zeltix

Zeltix provides managed commercial execution services and supporting technology for specialist distributors and other organisations.

Our services may support activities including commercial prioritisation, account coverage, enquiry management, follow-up, workflow coordination, CRM maintenance, reporting, operational intelligence and related commercial processes.

Zeltix may use a combination of software, integrations, automation, rules-based systems, artificial intelligence and human management in delivering its services.

The specific services provided to a client will depend on the scope agreed in the applicable client contract.

Descriptions on our website are general descriptions only and do not mean that every function, integration or capability will be included in every client deployment.

4. Business use

Zeltix is primarily a business-to-business service.

Our website is intended principally for businesses, organisations and business professionals evaluating Zeltix or seeking information about our services.

If you access the website or communicate with Zeltix on behalf of a company or organisation, you confirm that you have authority to do so.

Nothing in these Terms removes any mandatory rights that apply to you under applicable law and cannot lawfully be excluded.

5. Information on our website

Website content is provided for general information and business evaluation purposes.

It may describe:

  • Zeltix services;

  • potential workflows;

  • commercial use cases;

  • technologies;

  • integrations;

  • implementation approaches;

  • pricing structures;

  • example outcomes;

  • commercial challenges;

  • industry observations; and

  • potential capabilities.

Website information does not constitute a binding offer or guarantee.

Nothing on the website constitutes legal, financial, medical, clinical, regulatory, investment or other professional advice.

You should obtain appropriate professional advice before making decisions requiring specialist professional judgement.

6. No automatic client relationship

Using our website does not automatically create a client relationship with Zeltix.

Submitting an enquiry, booking a meeting, contacting us, receiving information from us or discussing a potential project does not create:

  • a binding service agreement;

  • an agency relationship;

  • a partnership;

  • a joint venture;

  • a fiduciary relationship; or

  • an obligation for Zeltix to accept an engagement.

A paid client relationship begins only when appropriate contractual documentation has been agreed between Zeltix and the client.

We may accept or decline potential engagements at our discretion, subject to applicable law.

7. Enquiries and meeting bookings

Our website may allow you to:

  • contact us;

  • submit a business enquiry;

  • request information;

  • request a commercial review;

  • request a demonstration;

  • schedule a meeting; or

  • provide information about your organisation.

You must ensure information you provide is accurate and not deliberately misleading.

A meeting or booking confirmation confirms only that a meeting has been scheduled.

It does not confirm that:

  • Zeltix has accepted an engagement;

  • a project has been approved;

  • delivery capacity has been reserved;

  • a particular service is available;

  • a quoted price has been agreed; or

  • a commercial relationship has commenced.

We may cancel or reschedule meetings where reasonably necessary.

8. Information you provide to us

You are responsible for information you submit through the website.

You must not knowingly submit information that:

  • is false or fraudulent;

  • is unlawful;

  • infringes another person’s rights;

  • breaches confidentiality obligations;

  • contains malicious software or harmful code;

  • contains personal information you have no authority to disclose; or

  • you are otherwise prohibited from providing.

You should not submit passwords, login credentials, patient records, detailed medical information, confidential trade secrets or other highly sensitive information through general website forms.

Where confidential or sensitive information is needed during a potential engagement, we may establish an appropriate secure communication process or confidentiality arrangement.

9. Client services

Any services purchased from Zeltix are subject to separate contractual terms.

Those terms may address matters including:

  • scope of services;

  • deployment requirements;

  • client responsibilities;

  • implementation;

  • integrations;

  • service fees;

  • third-party costs;

  • payment;

  • service levels;

  • intellectual property;

  • confidentiality;

  • data protection;

  • security;

  • subprocessors;

  • warranties;

  • liability;

  • suspension;

  • termination;

  • data return or deletion; and

  • other commercial arrangements.

Nothing on the public website modifies an executed client agreement unless both parties expressly agree otherwise in writing.

10. Client responsibilities

Where you become a Zeltix client, your responsibilities will be defined by the applicable client agreement.

Depending on the deployment, responsibilities may include providing:

  • appropriate access to systems;

  • accurate business information;

  • authorised integrations;

  • configuration requirements;

  • territory or account rules;

  • communication rules;

  • appropriate internal contacts;

  • approvals;

  • legal or regulatory instructions; and

  • timely cooperation.

The effectiveness of Zeltix services may depend materially on the quality, completeness and accuracy of information and access provided by the client.

11. Artificial intelligence and automation

Zeltix may use artificial intelligence, language models, automation and rules-based systems as part of its services.

These technologies may assist with activities such as:

  • organising information;

  • summarising information;

  • classification;

  • enquiry routing;

  • commercial prioritisation;

  • identifying follow-up requirements;

  • drafting communications;

  • extracting structured information;

  • updating approved records;

  • identifying activity requiring attention; and

  • producing operational insights.

Artificial intelligence systems can produce inaccurate, incomplete, outdated or unexpected outputs.

Use of artificial intelligence does not mean that:

  • every output will be accurate;

  • every process should be automated;

  • human judgement is unnecessary;

  • regulatory obligations are automatically satisfied;

  • third-party systems will always be available; or

  • any particular commercial result is guaranteed.

The controls, permitted actions, approvals, escalation requirements and human oversight applicable to a client deployment will depend on the agreed configuration.

12. Human oversight and consequential matters

Zeltix is designed to support commercial execution rather than replace appropriate human judgement.

Where configured to do so, workflows may escalate matters requiring human review.

This may include matters involving:

  • clinical or medical considerations;

  • product safety;

  • adverse events;

  • regulatory matters;

  • complaints;

  • unusual or complex enquiries;

  • contractual decisions;

  • material commercial commitments; or

  • situations falling outside approved workflow rules.

Zeltix does not provide medical diagnosis, clinical advice or treatment recommendations.

Clients remain responsible for professional, regulatory and commercial decisions that require their judgement or approval.

13. Commercial outcomes

Zeltix is designed to improve commercial execution, consistency, visibility and workflow management.

However, commercial outcomes depend on factors outside Zeltix’s control.

These may include:

  • market conditions;

  • client data quality;

  • sales team activity;

  • client responsiveness;

  • product availability;

  • pricing;

  • competitive activity;

  • customer behaviour;

  • system availability;

  • client processes;

  • implementation decisions;

  • territory structure; and

  • third-party platforms.

Unless expressly agreed in a signed client agreement, Zeltix does not guarantee:

  • a particular number of sales;

  • revenue growth;

  • lead conversion;

  • customer acquisition;

  • account reactivation;

  • specific return on investment;

  • a particular response rate; or

  • any other specific commercial result.

14. Examples and demonstrations

Our website may contain:

  • example workflows;

  • sample reports;

  • example priority briefings;

  • demonstration information;

  • mock-ups;

  • illustrations;

  • diagrams;

  • hypothetical scenarios;

  • example communications;

  • projected outcomes; or

  • descriptions of possible capabilities.

Unless expressly stated otherwise, these are illustrative.

They do not guarantee that a particular function, output, workflow, integration or result will be provided to every client.

Actual deployments are configured according to the relevant client environment and agreed service scope.

15. Third-party systems and integrations

Zeltix may work with or refer to third-party systems including CRM platforms, email providers, communication tools, workflow platforms, artificial intelligence providers, databases and other business technologies.

Availability of an integration may depend on:

  • the client’s subscription;

  • third-party APIs;

  • permissions;

  • technical compatibility;

  • geographic availability;

  • third-party terms;

  • security requirements; and

  • changes made by the relevant provider.

Third-party services are outside Zeltix’s direct control.

We do not guarantee that any third-party provider will continue to make a service, feature, API or integration available.

A reference to another company, product or platform does not necessarily imply endorsement, partnership or affiliation.

Third-party names and trade marks remain the property of their respective owners.

16. Third-party costs

Some Zeltix deployments may depend on third-party software, infrastructure, usage or communication services.

Unless expressly included in an agreed proposal or order form, third-party costs may be payable separately by the client.

Examples may include CRM subscriptions, communication services, artificial intelligence usage, telephony services, external software subscriptions or other infrastructure.

The applicable client agreement will determine which costs are included.

17. Ownership of client data

Zeltix does not claim ownership of a client’s underlying Client Data merely because the information is processed through Zeltix services.

Client Data remains subject to the rights of the client and other relevant rights holders.

Processing of personal information contained within Client Data is governed by our Privacy Policy, the applicable client agreement and, where relevant, the Data Processing Agreement.

Zeltix does not use one client’s confidential commercial data to provide another client with that client’s confidential intelligence.

18. Intellectual property

Unless otherwise stated, Zeltix or its licensors own intellectual property rights relating to the website and Zeltix materials.

These may include rights in:

  • website content;

  • written materials;

  • branding;

  • logos;

  • graphics;

  • diagrams;

  • methodologies;

  • frameworks;

  • workflows;

  • service descriptions;

  • reports;

  • designs;

  • software;

  • code;

  • system architecture;

  • documentation;

  • processes;

  • templates; and

  • other original materials.

All rights not expressly granted are reserved.

19. Limited permission to use website content

You may view the Zeltix website and download or print reasonable extracts solely for legitimate internal evaluation of Zeltix.

You must not, without our prior written permission:

  • reproduce substantial portions of the website;

  • republish our content;

  • commercially exploit our content;

  • present our content as your own;

  • remove ownership notices;

  • reproduce our frameworks or methodologies for competing commercial use;

  • use Zeltix branding in a misleading way;

  • falsely suggest a partnership or endorsement;

  • systematically scrape website content;

  • create databases from website content; or

  • use substantial Zeltix website content to train or develop competing artificial intelligence models or commercial systems.

You may link to publicly available Zeltix pages provided that the link is lawful, accurate and does not falsely suggest endorsement or affiliation.

20. Acceptable use

You must use our website lawfully.

You must not:

  • attempt to gain unauthorised access to the website or its infrastructure;

  • attack the website;

  • introduce malware or harmful code;

  • conduct unauthorised vulnerability testing;

  • attempt to bypass security controls;

  • impersonate another person or organisation;

  • submit fraudulent enquiries;

  • misuse forms or booking systems;

  • interfere with website operation;

  • use automated systems to create unreasonable traffic;

  • scrape the website contrary to these Terms; or

  • use the website in a way that violates applicable law.

We may block or restrict access where we reasonably believe the website is being misused.

21. Website security

We take reasonable measures designed to protect our website and systems.

However, no website can be guaranteed to be completely secure or continuously available.

We do not guarantee that the website will always be:

  • free from vulnerabilities;

  • free from malicious code;

  • uninterrupted;

  • error-free; or

  • compatible with every device or browser.

You are responsible for maintaining appropriate security controls on your own devices and systems.

22. Website availability

We may modify, suspend, restrict, replace or discontinue any part of the website.

This may occur because of:

  • maintenance;

  • security requirements;

  • technical issues;

  • business changes;

  • changes to third-party services;

  • legal requirements;

  • suspected misuse; or

  • website redevelopment.

We do not guarantee uninterrupted access to the public website.

23. Accuracy of website information

We make reasonable efforts to keep our website useful and current.

However, we do not guarantee that all information will always be complete, error-free or current.

In particular, information concerning:

  • prices;

  • technology;

  • integrations;

  • third-party systems;

  • features;

  • service availability;

  • regulations; and

  • commercial capabilities

may change over time.

Final service scope, pricing, deliverables and commitments will be those agreed in the applicable client documentation.

24. External links

Our website may contain links to third-party websites or services.

These links are provided for convenience and information.

We do not control independent third-party websites and are not responsible for their:

  • content;

  • availability;

  • security;

  • privacy practices;

  • terms;

  • accuracy; or

  • business practices.

Access to third-party websites is subject to the terms and policies of those providers.

25. Privacy and data protection

Personal information is handled in accordance with our Privacy Policy and applicable data protection law.

Where Zeltix processes personal information on behalf of a client, additional obligations may be contained in the relevant Data Processing Agreement and client documentation.

Information about cookies and similar website technologies is provided in our Cookie Policy.

26. Confidentiality

Information publicly available on the Zeltix website is not confidential.

Submitting information through a general website enquiry does not automatically create a contractual confidentiality obligation beyond obligations arising under applicable law.

You should not provide highly confidential information through a general enquiry form.

Where Zeltix and a client or prospective client need to exchange confidential information, appropriate confidentiality obligations may be established through a confidentiality agreement, service agreement or other written arrangement.

27. Disclaimer of warranties relating to the website

The public website is provided on an “as available” basis.

To the fullest extent permitted by law, we do not make warranties that the public website or general website information will:

  • meet every user’s requirements;

  • always be available;

  • always be accurate;

  • always be complete;

  • be suitable for a specific business purpose; or

  • operate without interruption or error.

This section concerns the public website.

Any warranties relating to paid Zeltix services will be governed by the applicable client agreement.

28. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation and any other liability that cannot lawfully be excluded or limited.

Subject to the above, Zeltix will not be liable for loss arising solely from:

  • inability to access the public website;

  • reliance on general website information;

  • temporary website interruption;

  • third-party websites;

  • third-party systems outside our control;

  • malware introduced by third parties; or

  • use of website information without appropriate professional or business assessment.

Where the website is used for business purposes, and to the extent permitted by law, Zeltix will not be liable for indirect or consequential loss arising from use of the public website, including loss of:

  • profits;

  • revenue;

  • sales;

  • business;

  • anticipated savings;

  • opportunities;

  • goodwill; or

  • data.

These limitations apply to use of the public website.

Liability relating to paid Zeltix services is governed by the applicable client agreement.

29. Your responsibility for misuse

You are responsible for losses, costs or expenses reasonably incurred by Zeltix as a direct result of your deliberate unlawful use of the website, deliberate misuse of the website or infringement of Zeltix’s intellectual property rights.

This does not require you to compensate Zeltix for losses caused by Zeltix or losses that are too remote or are not reasonably connected with your conduct.

30. Changes to these Terms

We may update these Terms from time to time.

Changes may reflect:

  • changes to our business;

  • changes to the website;

  • new technologies;

  • new services;

  • changes to applicable law; or

  • improvements to our practices.

The latest version will be published on zeltix.ai and will display the date it was last updated.

Changes will apply to subsequent use of the website from the effective date stated.

Changes to a signed client agreement will be handled in accordance with that agreement and will not be made merely by changing these website Terms.

31. Transfer

We may transfer our rights or obligations under these Terms to another organisation as part of a legitimate corporate restructuring, financing, merger, acquisition, sale or transfer of the relevant business.

Any such transfer will remain subject to applicable law.

You may not transfer your rights under these Terms where doing so would materially affect Zeltix without our prior written consent.

32. No waiver

If we delay or fail to enforce a provision of these Terms, this does not automatically waive our right to enforce it later.

Any waiver must be clear and specific.

33. Severability

If any part of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions will continue in effect.

Where reasonably possible, an invalid provision will be interpreted or modified only to the minimum extent necessary to make it valid and enforceable.

34. No third-party rights

Unless expressly stated otherwise, these Terms do not give any third party a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

35. Entire agreement concerning website use

These Terms, together with our Privacy Policy, Cookie Policy and any additional notices applying to particular website functionality, constitute the agreement between you and Zeltix concerning use of the public website.

They do not replace a signed client agreement.

Where a signed client agreement applies, that agreement governs the services covered by it.

36. Governing law and jurisdiction

These Terms and any non-contractual dispute arising from or relating to them are governed by the laws of England and Wales.

For business users, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to these Terms or use of the public website.

Nothing in these Terms removes any mandatory rights under applicable law that cannot legally be excluded.

37. Contact us

If you have questions about these Terms, contact:

Zeltix Digital Ltd
Company number: 16384668
167-169 Great Portland Street
5th Floor
London
England
W1W 5PF

Email: hello@zeltix.ai
Website: zeltix.ai